How NOT to Handle a Negative Review

Angry Bride

In the wedding industry emotions can run high for both clients and vendors. Even if you are putting forward your best work a time may come when you encounter negative comments about your wedding business, whether in an online review or through social media. While this can be frustrating, it might surprise you to know […]

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Weddings Gone Wrong: 5 Steps to Avoid Bad Reviews

disgusted bride

When our wedding professional friend (we’ll call him David) shared his internet horror story, my jaw dropped. Five years ago, David was a well-known, successful videographer specializing in weddings.  One of his brides called him to complain after her video was delivered; the video was late, footage was missing and she wanted a refund. Because […]

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