3-clients-i-wish-i-had-fired2

If you are new to the wedding industry and find yourself combing the Book More Brides website for tips and advice, you have probably come across some articles discussing firing clients or turning away prospects.

If you are like me, you read that advice, thought to yourself, “That’s smart! I’m going to do that,” and then the next time a red flag presented itself you thought, “To hell with it…I don’t want to give her deposit back.”

After making this mistake repeatedly, I finally started to appreciate that some people REALLY did need to be given the pink slip (not just in my mind but in actuality).

#1 – The Problem Bride

Call her “high maintenance.” Call her “bridezilla.” Call her “difficult.”

In my case, the problem bride was i-n-d-e-c-i-s-i-v-e.

It took her 3 months to decide whether she wanted to hire me or not. Once she finally nervously signed the dotted line, she would send me these long emails with lists of questions and concerns. One day things were black. The next day white.

When she started telling me her mom wanted this and her brother wanted that, I KNEW it was time to run (everyone else was making decisions but her)…but I kept on as I didn’t want to “dump” her a few months before her wedding. I can only imagine the nervous breakdown that would have caused.

Her wedding was a complete disaster behind the scenes. Suddenly a spine grew and she wants the buffet moved right here right now. She wanted someone to play the piano but she had barricaded the stage off with draping. Her guests kept coming up to me throughout the night and apologizing for me having to work with her—yikes!

In the end I refunded a large portion of her money because I got a lengthy email full of complaints from her.

Listening to my gut instinct and dumping her would have prevented me from putting in all that laborious hand-holding with her, which I ultimately ended up doing for peanuts.

#2 – Mismatched Logistics

A very awesome couple approached me about DJing their wedding with 600 guests. I don’t have 600-guests-worth of sound equipment.

The groom said I could just plug into the venue’s sound system. This always makes me very nervous because I’ve yet to see venue-maintained sound equipment that wasn’t cheap, dirty, broken, or uncared for. But I wanted to book the date.

At the walk through, I inspected the venue’s equipment. On the day of the wedding, I came with every possible adapter Guitar Center had so I could wirelessly connect the venue speakers to mine using a wireless lapel mic. I arrived twice as early as I normally would and brought a Sound Engineering student to assist me.

Of course, the venue equipment wasn’t cooperating and several people in a certain area of the venue complained that they couldn’t hear the toasts. There was nothing I could do about it.

In trying to save the client money (by not renting outside equipment to bolster my own) and in wanting to get that date booked, I once again ended up refunding some very hard-earned money. Sigh!

#3 – A Wedding I Simply Didn’t Want to Be At

A wedding at a dusty camp ground…that’s the story in a nutshell.

I enjoy camping so I didn’t give it much thought, but when I arrived I realized I had sandals on (so my feet were muddy with all the loose dirt getting in), I had no bug spray (mosquitoes love me), that my cart could not be used because the loose dirt/sand was too thick for the wheels to roll (so everything had to be hand-carried, and it was a long walk to the ceremony site), etc.

If I had put more thought into the campground concept instead of being blinded by my desire to book the date, I could have avoided a really awkward, uncomfortable night where everything seemed like an uphill battle. (Did I mention the campground bathroom stalls had no doors on them?)

I think my personal highlight was when their generator died during dancing and I had 150 people looking at me as if I had screwed up.

In closing, start to think of the weddings you work the way a model thinks about photo shoots…you only want to do shoots that will later look sparkling in your portfolio.

Each wedding you choose to work is a part of your resume. Be sure to choose wisely and avoid having to refund money!

What’s your “I wish I fired that client” story?


Posted By

Staci Nichols

San Diego wedding DJ Staci Nichols is a graduate of Book More Brides' "Rapid Growth System" and "Book Your Calendar Solid with Blogging" courses. She writes the wedding column for Mobile Beat magazine. Her writing has also appeared in San Diego Style Weddings, Offbeat Bride, Wedding Planner Magazine, Brides Without Borders, Wed Loft, and the Gig Masters wedding blog. To see her Book More Brides training in action, check out her website: http://www.sandiegodjstaci.com

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2 thoughts on “3 Clients I Wish I Had Fired & Why”

  1. Hi… DJ Gerry here! My “fired client” story is from about 30 years ago! Couple meets me at Denny’s for a breakfast interview. Groom discovers that I knew his sister, Noella, who died in a tragic car crash. He likes that I can bring her memory to the reception! Bride is South American. They draw ballroom layout on back of paper placemat and argue for an hour about where a column is located and how it could interfere with their entrance… big waste of time and $25!!! She asks about “latin music” and I suggest they arrange to visit my office with her favorite records, we’ll play them and I’ll know exactly what she likes. That day they arrive and I serve wine & cheese! I start dropping the needle on her favorite chosen songs and she doesn’t like ANY of them??? I told her that if she doesn’t know what she likes then I never will know either and their wedding was too important for me to chance disappointing them! I tore the DJ page out of the phone book which listed about 30 other West Palm Beach DJ’s and told them “Sorry but I will not be part of your wedding”! Groom begged me to reconsider. Bride finished her wine and they walked out of my life… No regrets!!!

  2. Tanis says:

    I needed this today. Thursday night I emailed a client that I would be out of the office for a couple of days attending a funeral. She emailed me 5 more times regarding minor wedding details. I responded to all emails then told her it would be my last response because I was going to a FAMILY FUNERAL & she still emailed 2 more times including an email that stated if I couldn’t handle a being a planner I shouldn’t have signed with them.

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